Resume

Established the product and technology vision at a nonprofit in stealth mode. In my capacity as CPTO, I:

• Engage with potential partners and investors to join us on our mission.
• Develop and train a proprietary conversational AI based on an open-source Large Language Model (LLM) and embeddings from curated historical texts.
• Engineer a system to source, scrape, analyze, and curate historical texts to train a conversational AI.
• Design and develop an online community with a Laravel (PHP) REST API and Nuxt JS frontend.
• Design and develop a WordPress marketing website that highlights the nonprofit’s products.

Developed and grew a social network for the Baby Boomer generation from 0-1. The social network included a robust advanced member search, groups, discussion boards, photo albums, and contests.

• Executed on growth marketing strategies that resulted in viral growth of 1,558% (538 to 8,923) in verified membership over the span of 2 months.
• Created an advanced, parameterized friend search to help members find others with similar interests, work history, school attendance, and cities of current and past residence.
• Designed and developed numerous marketing microsites and a satirical political web game to garner interest (http://boomerz.snabbo.com).
• Published a companion mobile app to the iOS App Store which allowed members to read and post to their feed.
• Currently working on v2 of the platform using Laravel (PHP) REST API and Nuxt JS frontend.

Directed onshore and offshore product teams at a B2B2C fintech / wellness SaaS that builds payment tools and subscription infrastructure for the dental industry.

• Led discovery for high-profile customers and implemented business value in the product for accounts worth a projected $30M.
• Introduced and drove adoption of company and departmental OKRs to keep teams aligned and focused on what matters.
• Established and oversaw product development process as agile coach, resulting in a throughput improvement of 63% by an offshore team.
• Established user persona profiles in cooperation with key stakeholders.
• Mentored a team of product managers and UX designers to collaborate with engineering teams.
• Managed the product roadmap and transparently kept stakeholders informed of project progress.
• Led bi-weekly product demo sessions to showcase product team releases to company stakeholders.
• Implemented product analytics and NPS surveys with Pendo to gain actionable user insights.
• Spearheaded project to write customer-facing documentation for the product.
• Coached data analysts to build a reporting framework for customers to augment in-app reporting.
• Led weekly release go/no-go meeting and published internal and external release notes.
• Acted as Support liaison and facilitated bug triage sessions with engineering and other stakeholders.
• Collaborated with the implementations team to roll out onboarding efficiency enhancements and membership plan microsites for customers.
• Performed competitive analysis of similar SaaS offerings.
• Configured and managed Jira workflows, screens, and automations for the SDLC.

Scaled and coached a team of product managers to release tangible business value for an enterprise B2B2C training management SaaS platform.

• Drove discovery and execution of product solutions for the company’s largest customers, constituting over 50% of company revenue.
• Launched major SSO, e-commerce, and LMS module integration features.
• Collaborated across departments to forge sustainable project management processes to consistently deliver solutions for customers on schedule.
• Facilitated company-wide Scrum of Scrums meetings to ensure organizational alignment on product enhancements relevant to multiple implementations.
• Worked with up to 4 remote EMEA-based engineering teams concurrently to release platform enhancements in EMEA and North America.

Initiated and led the global UX team for an enterprise social media AI / ML listening, analytics, engagement, and publishing B2B SaaS platform.

• Drove organizational change to use a more data-driven approach to strategic project prioritization, agile roadmap planning, and user behavior analysis.
• Directed the implementation of an enhanced onboarding experience for first time users to immediately demonstrate value and get them engaged.
• Launched persona-based dashboards to give users insights into the KPIs they are most likely to care about, w/ a 2nd phase planned for full personalization.
• Audited disparate products to standardize navigational patterns and nomenclature across the platform.
• Performed analysis of direct and down-market competitors to ensure the product offering was compelling by comparison.
• Prioritized and published enhancements for the Social Cloud mobile app.

Led a team of full stack developers to extend a high volume social media engagement SaaS app built with Ruby on Rails and React JS. Drove platform improvements that decreased delayed messages by 75%. Built reporting tools to measure key application performance metrics.

Developed next generation platform to support multiple, themeable, and localized website / mobile frontends for an equity crowdfunding fintech startup.

• Hired, mentored, and trained frontend and backend engineers.
• Managed projects and set priorities according to business needs.
• Laravel (PHP) / Zurb Foundation / jQuery Mobile.

Interfaced directly with clients and led technical and creative aspects of all agency projects, including development efforts such as:

• HTML5 / CSS3 responsive, desktop, and mobile websites
• jQuery plugins and widgets; MooTools (Javascript) architecture and widgets for large scale web applications
• custom WordPress plugins & themes

See dragoneyedesign.com for list of projects. Completed all agency frontend and backend development work.